Thank you for shopping at The Kinkery.
If you receive your order, and it is defective, broken, or otherwise damaged, we will ship you a replacement at no additional cost or refund your money.
Requests for refunds must be received within 14 days of receipt of your shipment.
We will ask for photographic or video proof of the damage in order to process the refund or reshipment. We may ask you to send the damaged product back — if so, we will issue a mailing label for you to use.
Types of damage may include, but are not limited to gouges, scratches, tears, cracks, and breaks.
Irregularities in the color of wood, acrylic, or other materials will not be automatically eligible for refunds as these “irregularities” are often a natural outcome with hand-made products. Requests for refunds for this kind of “damage” will be considered on a case-by-case basis.
Refunds or reshipments will be processed within 14 days of acceptance and approval.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
Please contact us for assistance if you experience any issues receiving or downloading our products.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org