It’s okay to have questions about new products and how to use them or about the ordering process. We’ve compiled the questions we receive the most in one place for you. If you don’t see an answer to your question, contact us here or email us at email@example.com.
Orders and Shipment
Absolutely! The return address will show either John Brownstone’s name and our company name, DDBG Enterprises. No where on the package will it say “Kinkery” or “box of kinky shit” or “your order of weapons of ass destruction.” As kinksters, we know the importance of privacy.
January through October, we process orders on Wednesday, Friday, and over the weekend. In November and December, we process orders daily. Once your order has been processed, you’ll receive an email letting you know it’s been shipped. If you don’t see an email, check your spam folder.
We charge flat rate shipping prices based on the size of the package your order will be sent in. Some orders, like paper-only orders, are sent in a rigid mailer while others, like canes, require a very special size box with a much higher shipping cost. We decided to move to flat rate to make shipping costs easier to understand for customers and easier to calculate for ourselves. We also offer free (standard) shipping for orders $75 or more.
Standard shipping means it will be sent, where available, by first class or parcel select mail which means it will take (on average) 5-plus days to arrive at its destination. No tracking is available on these orders.
Expedited shipping guarantees it will be sent Priority Mail via USPS and should arrive in 2-3 business days. It also means we will do our best to process your order on the same day (or early the next day) to get it in the mail as quickly as possible.
Yes! If you try to make a purchase, and don’t see your country as an option, reach out to us at firstname.lastname@example.org so we can include it. We offer a variety of shipping options, so you can choose the most affordable one, but all international shipping will be done via USPS.
Custom fees and other taxes specific to your country are the responsibility of you as the customer.
We would like to eventually move to this for at least the countries where we send most of our international orders. If you’re an international customer and you have questions about the shipping costs showing in your shopping cart, reach out to us at email@example.com — we can sometimes find a feasible workaround for lower-cost shipping than what the shipping system offers as a default option.
We do our best to wrap each item to prevent breakage during shipment. (You may feel overwhelmed by the amount of bubble wrap in your box.) But if something happens, contact us immediately at firstname.lastname@example.org with a picture of your broken product, and we’ll replace it immediately.
Essentially, if a product arrives broken or damaged, we will replace it for you or issue you a refund. We do our best to include detailed and accurate depictions of each product in our shop, but as wood is a natural material, there may be irregularities. We do not offer refunds for irregularities, but we will offer to replace it for you. Click here to read our refund policy.
Whenever and wherever possible, we try to be as environmentally conscious as possible, although we also want to make sure your order arrives in one piece. When we use packing peanuts, we choose compostable options — these can typically be dissolved in water. When we use air packs, they’re either recycled from packages we’ve received or we purchase air packs made from recycled materials. Our boxes are all cardboard, so we recommend re-using them or recycling them. In places where we use plastic, we’re constantly looking for affordable eco-friendly options, and as we can, we will make those substitutions.
We also try to match the product to the right size box so there’s less filler used, and it takes up less space during shipping. It doesn’t always work out as well as we’d like, but we make the effort whenever possible.
Yes, wooden butt plugs but splinters will NOT be an issue. Each butt plug is finished with 20 coats of acrylic to seal in the wood and keep everything else out. They’re super smooth and safe for use with any lube. While we don’t recommend boiling them or putting them in the dishwasher to sterilize, you can use soap and water to clean it after you play. And no, you won’t get a splinter.
Do not submerge your paddle in water to clean it. While we do seal them with polyurethane, it’s still made of wood and an imperfection in the finish can lead to water seeping in when submerged. You can wipe it down with a damp cloth. If body fluids or other substances get on your paddle, use soap and water or a sex toy cleaner, and remove cleaner residue with a damp cloth, then dry it off completely with a towel or cloth.
When possible, we try to accommodate custom order requests. It all depends on the availability of the materials needed to make an item. If you’d like to discuss a custom order, contact John Brownstone at email@example.com.
Of course you can! We’re always working on new product ideas, but if there’s something specific you’d like to see (and we’re capable of making it), we’re certainly willing to consider it. For product suggestions, contact John Brownstone at firstname.lastname@example.org.