It’s okay to have questions about new products and how to use them or about the ordering process. We’ve compiled the questions we receive the most in one place for you. If you don’t see an answer to your question, contact us here or email us at firstname.lastname@example.org.
Orders and Shipment
Absolutely! The return address will show either John Brownstone’s name and our company name, DDBG Enterprises. No where on the package will it say “Kinkery” or “box of kinky shit” or “your order of weapons of ass destruction.” As kinksters, we know the importance of privacy.
January through October, we process orders on Wednesday, Friday, and over the weekend. In November and December, we process orders daily. Once your order has been processed, you’ll receive an email letting you know it’s been shipped. If you don’t see an email, check your spam folder.
Yes! If you try to make a purchase, and don’t see your country as an option, reach out to us at email@example.com so we can include it. We offer a variety of shipping options, so you can choose the most affordable one, but all international shipping will be done via USPS.
We do our best to wrap each item to prevent breakage during shipment. (You may feel overwhelmed by the amount of bubble wrap in your box.) But if something happens, contact us immediately at firstname.lastname@example.org with a picture of your broken product, and we’ll replace it immediately.
Essentially, if a product arrives broken or damaged, we will replace it for you or issue you a refund. We do our best to include detailed and accurate depictions of each product in our shop, but as wood is a natural material, there may be irregularities. We do not offer refunds for irregularities, but we will offer to replace it for you. Click here to read our refund policy.
Yes, wooden butt plugs but splinters will NOT be an issue. Each butt plug is finished with 20 coats of acrylic to seal in the wood and keep everything else out. They’re super smooth and safe for use with any lube. While we don’t recommend boiling them or putting them in the dishwasher to sterilize, you can use soap and water to clean it after you play. And no, you won’t get a splinter.
Do not submerge your paddle in water to clean it. While we do seal them with polyurethane, it’s still made of wood and an imperfection in the finish can lead to water seeping in when submerged. You can wipe it down with a damp cloth. If body fluids or other substances get on your paddle, use soap and water or a sex toy cleaner, and remove cleaner residue with a damp cloth, then dry it off completely with a towel or cloth.
When possible, we try to accommodate custom order requests. It all depends on the availability of the materials needed to make an item. If you’d like to discuss a custom order, contact John Brownstone at email@example.com.