Refund Policy

Thank you for shopping at The Kinkery.

Physical Products

If you receive your order, and it is defective, broken, or otherwise damaged, we will ship you a replacement at no additional cost or refund your money.

Requests for refunds must be received within 14 days of receipt of your shipment.

We will ask for photographic or video proof of the damage in order to process the refund or reshipment. We may ask you to send the damaged product back — if so, we will issue a mailing label for you to use.

Types of damage may include, but are not limited to: gouges, scratches, tears, cracks, and breaks.

Irregularities in the color of wood, resin, or other materials will not be automatically eligible for refunds as these “irregularities” are often a natural outcome with hand-made products. Requests for refunds for this kind of “damage” will be considered on a case-by-case basis.

Refunds or reshipments will be processed within 14 days of acceptance and approval.

Custom orders are only eligible for refunds if the product is defective, broken, or otherwise damaged when it is received. We cannot guarantee the ability to replace a custom order – that must be decided on a case-by-case basis.

Exchanges

Exchanges may be available for products that are not damaged or defective – as long as the request is made within 14 days of receipt of your shipment.

Exchanges may be requested for a different wood type of a product, if available, or another product of the same value.

To exchange a product:

• Send an email to help@thekinkery.com to request the exchange.
• Once the exchange is approved, you must ship the product you want to exchange to this address: PO Box 434, Ocala, FL 34478.
• Customers are responsible for the cost of shipping to send their unwanted product to us. We encourage you to choose shipping with tracking and insurance. Exchanges cannot be made for shipments lost in transit, and refunds will not be issued for lost product.
• Once we receive your original order/product, we will send the pre-requested exchange item to you. If that product or wood is no longer available, we will contact you to discuss available options in order to complete the exchange.
• Depending on the size, weight, and/or number of products requested for exchange, customers may be required to pay the shipping cost for their exchanged items. We will let you know what the shipping cost will be, if any, when you email to request the exchange.

Exchanges are not available for custom orders.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

Please contact us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: help@thekinkery.com
• By mail: DDBG Enterprises LLC, PO Box 434, Ocala, FL 34478